About Boats n Barks
What is Boats n Barks?
Boats n Barks is a dog goods and nautical lifestyle shop in Bermuda. We hand-select brands and products with your dog’s health, safety, happiness, and comfort in mind, alongside Bermuda-themed goods for those who love island life.
Where are you located?
You’ll find us at Rance’s Boat Yard:
46 Crow Lane
Devonshire, Bermuda
Who is Scupper?
Scupper is Debbie Rance’s Golden Retriever and our resident Chief Sniffer. He helps inspire the shop’s selection and is an important part of the Boats n Barks story.
How do you choose your products?
We look for quality ingredients, safety, durability, enjoyment, and good value. We choose products with the same care we would for our own dog.
How can I contact you?
Email us at info@boatsnbarks.com or call 441-292-1843. We’re happy to help with product questions, orders, pickup, and delivery.
Shopping for Your Dog
Can you help me choose a product?
Of course! Contact us or stop by the shop. Tell us a little about your dog and what you’re looking for, and we’ll help you explore the options.
Are dog toys indestructible?
No dog toy is indestructible. Choose toys suited to your dog’s size and chewing habits, supervise play, and remove damaged toys. Damage caused by chewing, misuse, or normal wear is not considered a manufacturing fault.
Do you offer an email signup discount?
Yes! Sign up for our emails to receive a coupon for 10% off. Your coupon details will explain how to redeem the offer.
Pickup & Delivery
Do you offer in-store pickup?
Yes! In-store pickup is available every day at 46 Crow Lane, Devonshire. Please wait for confirmation that your order is ready before coming to collect it. Contact us if you need to arrange a pickup time.
Do you deliver throughout Bermuda?
Yes, we offer island-wide delivery throughout Bermuda.
How much does delivery cost?
Delivery is free on orders of $50 or more. Orders under $50 have a $10 delivery charge.
How quickly will my order be delivered?
Our delivery turnaround time is 24 hours from the time your order is placed. Please provide a complete address, phone number, and any helpful delivery instructions.
How are shipping rates calculated?
Where shipping is available, rates are calculated by weight and displayed at checkout.
Can I change my delivery address after ordering?
Contact us as soon as possible at info@boatsnbarks.com or 441-292-1843. We’ll do our best to update your details before your order goes out for delivery.
Returns & Refunds
What is your return window?
Eligible items can be returned within 14 days of purchase, or within 14 days of delivery for delivered orders.
Contact us before sending an item back. Unless the item is faulty or incorrect, you are responsible for arranging its return to our shop at 46 Crow Lane, Devonshire.
What condition must my return be in?
Items must be unused, unwashed, and in their original saleable condition, with tags attached and original packaging included. A gentle indoor fitting is fine. Please keep items clean and free of pet hair.
Do I need a receipt?
Please bring your paper receipt, digital receipt, or order confirmation. If you’ve misplaced it, contact us and we’ll do our best to locate your purchase.
Are any items excluded from returns?
For change-of-mind returns, we cannot accept opened food, treats, chews, supplements, or grooming products; used toys or bedding; personalized or custom-made items; or items marked Final Sale.
These exclusions do not apply to faulty or incorrect items.
Can I return discounted items?
Yes, discounted items follow our standard return policy unless they were clearly marked Final Sale when purchased.
How will I receive my refund?
Once your return has been inspected and accepted, we’ll refund your original payment method. Cash purchases are refunded in cash, and card purchases are refunded to the original card. You may choose an exchange or store credit instead.
Your bank may take several business days to show a card refund.
Still Have Questions?
Send us a message - We're happy to help!