Refund policy

We want you and your dog to be happy with your purchase from Boats n Barks. If something isn’t quite right, we’re happy to help.

Returns & Exchanges

Eligible items may be returned within 14 days of purchase, or within 14 days of delivery for delivered orders.

Items must be unused, unwashed, and in their original saleable condition, with tags attached and original packaging included. A gentle indoor fitting is fine. Please keep items clean and free of pet hair.

Please provide your paper receipt, digital receipt, or order confirmation. If you’ve misplaced it, contact us and we’ll do our best to locate your purchase.

Refunds

Once we’ve inspected and accepted your return, we’ll refund the amount you paid to your original payment method.

  • Cash purchases will be refunded in cash.
  • Credit or debit card purchases will be refunded to the original card.

We’ll process your refund promptly. Your bank may take several business days to show a card refund. You may choose an exchange or store credit instead.

Items Excluded From Change-of-Mind Returns

For safety and hygiene reasons, we cannot accept change-of-mind returns for:

  • Opened food, treats, chews, supplements, or grooming products.
  • Used toys or bedding.
  • Personalized or custom-made items.
  • Items clearly marked Final Sale at the time of purchase.

Other discounted items follow our standard return policy.

These exclusions do not apply to faulty or incorrect items.

Damaged, Faulty, or Incorrect Items

If an item arrives damaged, is faulty, or you receive the wrong item, please contact us as soon as possible so we can arrange an appropriate replacement or refund.

Damage caused by chewing, misuse, or normal wear is not considered a manufacturing fault. No dog toy is indestructible. Please choose suitable products and supervise your dog during use.

This policy does not affect your statutory rights.

How to Return an Item

Bring your item and proof of purchase to:

Boats n Barks
46 Crow Lane
Devonshire, Bermuda

For delivered orders, please contact us before sending an item back. Unless the item is faulty or incorrect, customers are responsible for arranging its return to the shop.

For return requests or questions, contact us:

Email: info@boatsnbarks.com
Phone: 441-292-1843